Obvious changes to happen within a week in Customer Care Unit of ATRA

A meeting was organized for promoting both quantitative and qualitative capacity of customer care unit of ATRA today. The meeting chaired by Mr. Omar Mansoor Ansari, ATRA Acting Chairman, and in addition to ATRA Board Members ATRA leadership council and directors for different departments attended this meeting.

Customer care unit work report was heard out and discussion was also made on technical and financial problems of this section.

Mr. Omar Mansoor Ansari instructed that capacity and innovations should be made in this unit within a week and work to be conducted for upgrading system, increasing structure, promoting work capacity and using new technology there.

ATRA call center was made operational in 1390 and has received physical and online complaints and made possible solutions for citizens through 999 and 998 or via online so far and has followed those with telecom companies.